Shipping policy

Shipping Policy

Where we ship
Snoozlo currently ships to addresses in the United Kingdom.

Processing time
Orders are processed within [1–2] business days. Orders placed after [4:00 pm] or on weekends and bank holidays are processed the next business day.

Delivery time
Estimated delivery is 7–14 days after dispatch, so most orders arrive within [8–16] days of being placed. These are estimates, not guarantees — busy periods, customs checks and carrier delays can add time. All orders are delivered within 30 days of purchase unless we agree otherwise with you.

Shipping costs
Shipping is free on orders over [£XX]. Orders below that amount are charged a flat rate of [£X.XX]. The exact cost is shown at checkout before you pay.

Tracking
Once your order ships you will receive a confirmation email with a tracking number. It can take [2–3] days before tracking starts updating.

VAT and customs
[Your orders ship from [country]. All duties and taxes are included in the price you pay at checkout — there is nothing extra to pay on delivery.]

Delays and lost parcels
If your order has not arrived within [21] days of dispatch, email us at [email]. If a parcel is confirmed lost, we will send a replacement or issue a full refund.

Wrong address
Please check your delivery address carefully. We cannot be held responsible for parcels delivered to an address entered incorrectly at checkout. If a parcel is returned to us, we will resend it once you cover the reshipping cost.

Damaged or incorrect items
Email [email] within 14 days of delivery with your order number and photos, and we will arrange a replacement or refund.

Cancellations and returns
You have 14 days from the day you receive your order to cancel it, and a further 14 days to send the goods back. Refunds are issued within 14 days of us receiving the returned items. See our Returns Policy for full details.

Contact
[email] — we reply within [1–2] business days.
[Company name, registration number, full address]